Modelling digital library success using the DeLone and McLean information system success model
This is an exploratory study to model the determinants of actual use of a digital library system. To do so, a research model was developed using Delone and McLean’s information system success model and explained as an empirical study. Data were collected from 978 respondents using a structured questionnaire from four different universities of Malaysia. The findings showed that the quality factors of digital library systems have a strong influence on satisfaction, behavioral intention, and variance in actual use. Information quality is the strongest predictor to measure user satisfaction, and satisfaction has a strong effect on students’ behavioral intention to use the system. In addition, user satisfaction and behavioral intention to use the system also have a strong positive relationship with the actual use of a digital library system. In brief, behavioral intentions are greatly influenced by system quality, information quality and service quality.
Actual usage, Delone and McLean’s information system success model, digital library system, information quality, Malaysia, service quality, system quality
Ahmed Ibrahim Alzahrani, Imran Mahmud, T. Ramayah, Osama Alfarraj, Nasser Alalwan