Scopus Indexed Publications

Paper Details


Title
Does usability matter? An analysis of the impact of usability on technology acceptance in ERP settings
Author
, Imran Mahmud,
Email
imranmahmud@daffodilvarsity.edu.bd
Abstract

Though the field of management information systems, as a sector and a discipline, is the inventor of many guidelines and models, it appears to be a slow runner on practical implications of interface usability. This usability can influence end users' attitude and behavior to use IT. The purpose of this paper was to examine the interface usability of a popular Enterprise Resource Planning (ERP) software system, SAP, and to identify related issues and implications to the Technology Acceptance Model (TAM). A survey was conducted of 112 SAP ERP users from an organization in the heavy metal industry in Bangladesh. The partial least squares technique was used to analyze the survey data. The survey findings empirically confirmed that interface usability has a significant impact on users' perceptions of usefulness and ease of use which ultimately affects attitudes and intention to use the ERP software. The research model extends the TAM by incorporating three criteria of interface usability. It is the first known study to investigate usability criteria as an extension of TAM.

Keywords
Enterprise Resource Planning, Interface usability, ERP usability, Technology Acceptance Model, Partial Least Squares
Journal or Conference Name
Interdisciplinary Journal of Information, Knowledge and Management
Publication Year
2016
Indexing
scopus