Scopus Indexed Publications
Paper Details
- Title
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Talent Management in the Hospitality Sector: Predicting Discretionary Work Behaviour
- Author
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,
Nurul Mohammad Zayed,
- Email
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- Abstract
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Hospitality organisations have suffered a lot of
setbacks, such as low performance caused by the COVID-19 pandemic,
during which most management took drastic decisions to retrench talent,
and these decisions have engendered low discretionary work behaviour and
low emotional labour display amongst its talent. These maladies would
have been averted if talent management practices were implemented
effectively by hospitality organisations. It is based on this premise
that this study investigates the effect of talent management on
discretionary work behaviour in hospitality organisations in Nigeria
using a survey research design. A sample frame of 820 was drawn from 60
registered hospitality organisations in the south-eastern part of
Nigeria. A sample size of 263 was drawn from the sample frame. Linear
regression was employed to analyse the formulated hypotheses with the
aid of IBM statistical package for the social sciences version 20.0. The
findings of the study show that talent management dimensions have
significant effects on discretionary work behaviour in hospitality
organisations in Nigeria. The study concludes that talent management
measured in terms of talent attraction, talent development and talent
retention have significant effects on the indicators of discretionary
work behaviour. The study recommends that human resource professionals
and organisational leaders should utilize talent management as a
strategy to enhance discretionary work behaviour in their respective
organisations.
- Keywords
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talent management; discretionary work behaviour; talent attraction; talent development; talent retention; altruism; sportsmanship; conscientiousness
- Journal or Conference Name
- Administrative Sciences
- Publication Year
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2022
- Indexing
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scopus