Financial services are significantly impacted by
digital transformation, which has been believed as one of the primary
trends reshaping society and industry. A comprehensive understanding of
digital transformation from an academic and management perspective is
required, and it is crucial to close the knowledge gap using
bibliometric and qualitative research techniques. Hence, the purpose of
this paper is to identify the extensive research themes in digital
transformation in financial services from 2000 to 2021, their
significance and interdependencies, to determine which trending topics
seem to be the most influential, to trace the evolution of digital
transformation in the financial service, and to address new and
under-researched field of research that is intriguing for future
research. This study used a bibliometric analysis of 288 peer-reviewed
research articles published over the last 22 years in digital
transformation in financial services. The data were extracted from the
Scopus database and used various bibliometric analyses such as
conceptual structure analysis, co-citation network analysis, social
structure, and keyword analysis using R software. The findings show an
overall increasing trend in journal publications, author productivity,
collaborative research by institutions, and countries’ collaboration
from the year 2019, as well as major insights from co-citation analysis.
According to Lotka’s law, most authors (769, or 95.77%) contributed
only one article. In addition, the study assesses multiple research
areas, such as the effects of digital transformation in financial
services, applied technology and insights, and digitalization processes,
comprising the latest trending topics in this research stream that
extensively cover up in financial services. One of the limitations of
this study is that it used only a single database. The author recommends
that the findings of this research be reinforced with more targeted and
extensive qualitative literature in this field of study. This study
establishes a framework for policymakers, academics, and researchers to
investigate the areas where digital technologies influence financial
services. This study also highlighted several cutting-edge digital
technologies used for different functions of the financial services of
an organization. This study illustrates the bibliometric structure of
the digital transformation literature in financial services and provides
insights into the literature’s growth year over year. It provides a
comprehensive understanding of this evolving field, guiding future
research and facilitating informed decision-making in the financial
industry.