The rapid expansion of digital platforms has significantly transformed the food delivery sector in recent years. This growth has resulted in numerous benefits, such as increased convenience for consumers and new business opportunities for restaurants. However, as the food delivery industry continues to evolve, various stakeholders including delivery providers, restaurants, and customers face considerable challenges in ensuring efficiency, reliability, and overall satisfaction throughout the supply chain. The objectives of this study are two-fold: (1) to assess how customers perceive the service quality and customer support of online food delivery platforms based on reviews from the past year, and (2) to investigate the challenges faced by online food delivery providers, restaurants, and customers. The study included a sample of 16 stakeholders, comprising customers, restaurant owners, and delivery riders, selected through purposive sampling. A qualitative research approach was employed, utilising in-depth interviews to gather data and gain a comprehensive understanding of the stakeholders’ perspectives, experiences, and complaints.